Employee Engagement and EI (Latest Study)

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According to the latest study by Genos, global specialists in the development and education of Emotional Intelligence (EI), the following has emerged:

“Leaders who demonstrate high levels of EI in the workplace drive higher levels of employee engagement as evidenced by the individual engagement levels of their direct reports.”

To those familiar with EI this comes as no surprise. But for those who may have perceived EI to this point as a “nice to have” or “soft skills” this should represent a real developmental opportunity for all levels of leadership. In this study individuals were measured in terms of their own levels of engagement in three specific facets:

  • Praise the organization to others
  • Perform above and beyond what is expected of them
  • Persist in the face of adversity

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Optimal Performance through Emotional Intelligence

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In a study by the Hay Group of Fortune 500 companies, it was suggested that Emotional Intelligence (EI) is twice as important as technical capacity in predicting outstanding employee performance and accounts for more than 85% of star performance in top leaders. This is a pretty startling revelation and points to the fundamental importance of understanding Emotional Intelligence and the impact it can positively have on an organization. Let’s look at how this skill set can actually play out in the two primary areas mentioned in the study.

1. Outstanding Employee Performance

Even though having a broad perspective on the various disciplines of business is critically important, demonstrating appropriate behaviors rate higher. For 99.9% of the workforce, interacting positively with other human beings can have an exponential impact on the organization. Positive working relationships, which can be achieved through the appropriate understanding of EI, support innovation, teamwork and reduced turnover among others and, generally leads to much higher levels of productivity.

2. Star Performance in Top Leaders

In order to be promoted within an organization people typically demonstrate considerable capacity in a particular discipline. However when one considers that top leaders surround themselves with people who understand and can execute tactically, the discipline’s importance can diminish considerably. The leadership role is one of getting the work done through an ability to communicate, motivate and inspire others into action. EI skills are the enablers of the behaviors and thinking necessary for top leaders to guide others on this collective path forward.
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