Setting Meaningful Goals

by necoaching necoaching No Comments

goalsWith three months already gone in the year, now might be a good time to re-evaluate some of the goals you made on Jan 1st. Goals are filled with great intention but inevitably become forgotten about all too quickly. The reason for this is that with most goals we have limited control. These are generally referred to as “outcome goals”, which are in the future. In many instances they can take away from the true task at hand, which is the now and present. It’s akin to being focused on what you might shoot in a round of golf rather than on executing the next shot to the best of your ability. Then when we are disappointed at the end of a round, we convince ourselves that goal setting doesn’t work.

Similarly in business we often tend to overly focus on outcome goals whether it’s achieving a certain amount of clients, a level or revenue or ultimately a profitability target. These are good to have but more attention is required for the processes you need to execute upon in order to give yourself a chance; consequently we need process goals. In business, these fall under the following categories:

People – what are you doing relative to hiring the right people and ultimately optimizing their full potential? Examples of “People Process” goals might be:

  • Hire 2 additional sales people
  • Provide customer service training to all staff

Products – how can you optimize your products relative to utility and value to your customer? Examples of “Product Process” goals might be:

  • Conduct independent customer service survey
  • Enhance website to provide more product knowledge

Systems – what improvement opportunities exist relative to optimizing your internal operations? Examples of “System Process” goals might be:

  • Identify and procure new Customer Relationship Management (CRM) system
  • Conduct study to determine cycle time from order receipt to product / service delivery

The key to all of the above examples are that they are all based on whether done or not; there is no ambiguity. To measure, it begs the simple question, was it done or not? Whatever the outcome, it cannot take away from the fact that an effort was put into it in the first place. So as you think of goals, yes be mindful of the desired outcome but put maximum effort into the enabling processes.

New Year’s Resolutions – Make Them Small and Achievable

by necoaching necoaching No Comments

What is it about New Year’s Resolutions (and Goals) that seem to make them so elusive? Yes you want to achieve them, and they’re important to you (at some level), but for some reason life seems to take over and they never get done. The simple answer is to make your goals small and relevant to you personal and professional life. In addition rather than coming up with altogether new things, look at the most important aspects of your life and consider what some slight improvements on these might look like.

Let’s consider the 7 Key Life Elements to help with this:

  • Relationships – what is one way that you could improve a relationship within your family? Maybe it’s your son or daughter, mother or father, husband, wife or partner – pick one! Attend more games, help with home work, go to movies together.
  • Recreation – what is one fun activity that you really enjoy doing? Perhaps you like to run, so why not do a marathon? Maybe you like to act, so why not join a cast in play? Or maybe you like a particular team, arrange to attend more games.
  • Talents – what are you really good at and who might really appreciate your help – however big or small. Help out at church, school or local charity; get back to the hobby you used to love.
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