Qualitative

Skills

Undoubtedly there would be an addition of skills that would allow both the new coaches and those being coached to see and experience the effectiveness of such an approach. This would lead to higher levels of confidence both in terms of helping themselves and others.

Behavior

The essence of the coaching approach provides for a behavioral mindset based on helping and developing other people. This in turn fosters far greater teamwork, sharing of ideas and higher levels of performance all of which that can be observed in how people show up and interact with each other.

Commitment

New coaches, and those impacted by it, would also feel a greater connection with the company for making the investment in their development and promoting a much more collaborative approach to problem solving and managing the business.

Quantitative

Employee Retention

Employees who are supported by coaching will have an opportunity to address their concerns (caring) and development (improving) which in turn will enhance their confidence and commitment to the organization.

Revenue Growth

Coaching skills model effective selling and will in fact allow the sales person to be even more effective themselves as well as supporting them achieve their goals and overcome challenges.

Productivity

Coaching can very effectively support cost reduction initiatives and minimize absenteeism by providing the structure, support and accountability necessary to realize positive results.

©2012 New England Coaching. All Rights Reserved.

In a recent paper by Ruth Donde and David Rock of Result Coaching Systems, they highlighted how one can measure the effectiveness of training internal coaches. The four parameters under which they assessed the initiative were as follows:

Reaction

Through a series of pre and post evaluations they assessed participants’ reaction to the training in terms of such things as:

• Perceived value by the organization
• Levels of stress experienced.

Learning

For this participants were asked questions that assessed their level of confidence in helping others. Examples of questions asked included how they helped others:

• Manage time and priorities
• Grow and develop

Behavior

Through the pre and post evaluations, measures were created that assessed participants ability to demonstrate communication skills and also rate their communication acumen.

Business Impact

The more tangible ROI impact to the business was assessed by reviewing key business metrics around revenue growth, cost control, employee retention, and general productivity of the people directly supported by coaching.

From this it is apparent that the impact of developing internal coaches can have far reaching impact to the organization, both quantitatively and qualitatively.

©2012 New England Coaching. All Rights Reserved.