In a study by the Hay Group of Fortune 500 companies, it was suggested that Emotional Intelligence (EI) is twice as important as technical capacity in predicting outstanding employee performance and accounts for more than 85% of star performance in top leaders. This is a pretty startling revelation and points to the fundamental importance of understanding Emotional Intelligence and the impact it can positively have on an organization. Let’s look at how this skill set can actually play out in the two primary areas mentioned in the study.
1. Outstanding Employee Performance
Even though having a broad perspective on the various disciplines of business is critically important, demonstrating appropriate behaviors rate higher. For 99.9% of the workforce, interacting positively with other human beings can have an exponential impact on the organization. Positive working relationships, which can be achieved through the appropriate understanding of EI, support innovation, teamwork and reduced turnover among others and, generally leads to much higher levels of productivity.
2. Star Performance in Top Leaders
In order to be promoted within an organization people typically demonstrate considerable capacity in a particular discipline. However when one considers that top leaders surround themselves with people who understand and can execute tactically, the discipline’s importance can diminish considerably. The leadership role is one of getting the work done through an ability to communicate, motivate and inspire others into action. EI skills are the enablers of the behaviors and thinking necessary for top leaders to guide others on this collective path forward.
In summary, the presence of Emotional Intelligence (or not) can have the following impact leading to the following behavior and thinking:
|With Emotional Intelligence||Without Emotional Intelligence|
|Open Minded||Risk Adverse|
|Customer Driven||Product Driven|