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Leadership – Mood Management of Others

Have you ever been at a meeting where there might be some tension which is contributing to a less than productive interaction?  Somebody has said the wrong thing or done something that exception is taken to and, before you know it, the meeting is going down hill rapidly.

What in fact has happened is that a stimulus, whether a word or action, has caused a drain in energy for many in the room and they become emotionally disconnected.  This manifests itself in a mood shift where people are no longer listening, not wanting to contribute and certainly not receptive to taking action.

When this happens how do you appropriately address?  Within the Genos Emotional Intelligence model this management of other people’s emotions can be addressed through what is known as the Distraction / Disputation Technique.  In very simple terms you first of all create a distraction which takes peoples mind off what caused the mood shift in the first place.  Once this is achieved, they become more receptive to being challenged, gaining clarification and seeking alternative ways to view things.

Think about coaching somebody or dealing with an employee who is upset.  When you notice this, you may suggest some sort of distraction technique such as, say something funny, let’s take a break or even let them vent (in coaching terms you could simply acknowledge and validate).  Then when ready soon after, within the disputation phase, deal with the issue in an open, receptive and less emotional fashion.

Do not ignore the elephant in the room;  apply this technique and see the results for yourself.

About Bill Sex

Bill Sex is President of New England Coaching and specializes in supporting personal, professional and organizational advancement with specific emphasis on coaching skills, emotional intelligence and employee engagement / motivation.

One Response

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