New England Coaching


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Emotional Intelligence – What is the Genos Model?

Many people are very curious to understand more about the model of Emotional Intelligence (EI) put forward by Genos. Developed by Dr Ben Palmer in collaboration with some other academic colleagues, it helps to specifically understand the role of EI in the workplace. It has been used for the following purposes to:

  • Audit organizational culture and impact strategic culture change
  • Identify and develop high potential future leaders
  • Enhance leadership effectiveness
  • Improve sales and selling skills in the consultative model
  • Teach customer service skills
  • Prepare work teams for organizational change
  • Boost workplace creativity and innovation
  • Foster high performing collaboration

Emotional Intelligence involves a set of skills that define how effectively we perceive, understand, reason with and manage our own and others’ feelings. When applied to the workplace, EI involves the capability to ‘intelligently’ use one’s own and others’ emotions to intentionally and efficiently deliver individual and organizational outcomes.

The Genos model revolves around 7 skills that provide for improvements in behavior, decision making and ultimately performance. These skills are important at work, as emotions are an inherent part of workplace activities at all levels. One way to better understand is by evaluating what low and high represents for each skill.

Self Awareness Disconnected Present
Awareness of Others Insensitive Empathetic
Expression Guarded Authentic
Decision Making Limited Expansive
Self Management Temper-mental Resilient
Management Indifferent Empowering
Self Control Reactive Centered

The real benefits to understanding emotional intelligence are that you can consciously make changes to improve each of these skills. These are not personality traits; rather they are behaviorally based and with some desire, hard work and good coaching can improve organizational effectiveness in monumental ways.

About Bill Sex

Bill Sex is President of New England Coaching and specializes in supporting personal, professional and organizational advancement with specific emphasis on coaching skills, emotional intelligence and employee engagement / motivation.

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