New England Coaching


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Coaching 101 – What is it?

In the purest sense coaching is about utilizing specific skills and tools effectively to facilitate a discussion of client self discovery, and support them towards the attainment of desired results. Coaches may certainly share their knowledge but the undertone is one of empowering and enabling on the part of the coach, and then accepting responsibility and taking action on the part of the client. The real work of coaching is not what happens during sessions, it’s what clients do between sessions.

At iPEC Coaching we look at two fundamental sets of skills.

The Inner Skills are those that allow a coach to engage in meaningful dialogue to build trust and rapport with a client. These skills include:

  • Empowered Questioning allows people to think more deeply and raise their energy level to choice and opportunity,
  • Insightful Listening establishes presence, trust and builds rapport
  • Re-framing helps clients see things differently and be more positive about what is happening.

Additional inner skills would include Acknowledging, Validating and Clarifying, the combined affect of which is that clients open up, tell the unvarnished truth and, the real challenges and opportunities become apparent.

The Outer Skills are used to help a client to move into the action mode. Some of these are:

  • Prioritizing helps to avoid overwhelm by choosing what is wanted and valued most
  • Accountability achieves commitment and prevents clients from reverting to original behaviors
  • Bottom Lining ensures focus is maintained and client stays on track

Some of the other skills include Visioning, Goal Setting and Directing the Action, all of which have the intent of leading the client to a tangible and desired result.

Great coaches utilize these skills consistently and in a very natural way. They are very much like a catalyst in the purest sense – required to initiate but unattached to the outcome.

About Bill Sex

Bill Sex is President of New England Coaching and specializes in supporting personal, professional and organizational advancement with specific emphasis on coaching skills, emotional intelligence and employee engagement / motivation.

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